Two of America’s most recognized brands got publicly hated within months of each other in 2023. Bud Light apologized, pulled back, and lost its 22-year run as the top-selling beer in the country. Abercrombie and Fitch, once ranked the most hated retail brand in America, said almost nothing and spent seven years quietly fixing the product instead. Mike Brevik breaks down what actually separated the brand that never came back from the ones that did, and why the answer has nothing to do with crisis PR.
